Last updated: 4 November 2026.

These terms are the agreement between Devcity ("we", "us"), based in Malé, Maldives, and the business that signs up for Luzo Suite ("you"). By creating an account or using Luzo Suite you accept them. If you do not accept them, please do not use the service.

Luzo Suite is property management software for guesthouses and small hotels: bookings, rooms and rates, guest folios, tax calculation, guest documents, an optional booking page and website, and a mobile app for your team.

Luzo Suite is for businesses. You must be at least 18 and able to enter into a contract for the business you sign up. The person who creates the account is its owner and is responsible for everything done under it, including by the team members they add.

Keep your password private. Tell us at once at support@luzosuite.com if you think someone else has access. Sign-in on a phone can be revoked per device from the app and the website.

We offer a free plan and paid plans. What each includes, and the price of a paid plan, is on the pricing page and is the figure that applies when you subscribe.

• Free plan: limited in properties, rooms and users, for a term of 90 days that renews while the account is being used. An account with no activity for a long period is marked dormant, then suspended, and a free account that is not renewed is archived and later deleted, with reminders before each step.
• Paid plans: paid by bank transfer to the account shown at checkout. Your plan changes when we confirm your payment, not before. If a payment is late we give a short grace period and send reminders before access is restricted.
• Prices may be changed for future periods; we will tell you before a change reaches you.

Everything you enter into Luzo Suite — your properties, rooms, rates, bookings, guest details, folios, documents, photos and settings — remains yours. You give us permission to store and process it only to run the service for you.

You are responsible for having the right to collect and use your guests' information, for telling your guests how you use it, and for the accuracy of what you enter. For your guests' data you decide the purposes and we act on your behalf; our Privacy Policy explains how.

You can ask us for a copy of your data at any time at support@luzosuite.com. When an account is closed or expires, it is archived and read-only for a period and then permanently deleted, as described in the Privacy Policy. Keep your own copies of any financial records the law requires you to keep.

Luzo Suite calculates TGST, Green Tax and service charge using the rates and rules set in the product and in your property settings. We try to keep the statutory rates current, but tax law is yours to follow: you are responsible for checking that the rates, exemptions and invoice details on your property are correct, for the tax invoices you issue, and for filing and paying what you owe. Luzo Suite is not tax, legal or accounting advice.

A Tax Identification Number is optional in the product. Enter it if your business is registered, and it will be printed on your documents.

Do not use Luzo Suite to break the law, to send spam, to store content you have no right to store, to attack or probe the service or other customers, to try to see another business's data, or to resell access without our agreement. We may limit or suspend an account that does, and we will tell you why when we can.

Your booking page and website are published under your control, and you are responsible for what they say, including your prices and your guests' bookings. If you connect an online travel agency or another outside service, that service's own terms apply and we are not responsible for its availability or its decisions. Where we offer to receive or send reservations for you, we do our best to keep your calendar correct, but you should check your calendar and resolve any double-booking that the product flags.

We work to keep Luzo Suite available, but we cannot promise it will never be interrupted or that it will be free of errors. We may improve, change or remove features, and will try to give notice of changes that matter to you.

Luzo Suite is provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, lost bookings or lost business, and our total liability for any claim is limited to the fees you paid us in the 12 months before it arose (nothing on the free plan). Nothing in these terms limits a liability that cannot be limited by law.

You may stop using Luzo Suite and close your account at any time. We may suspend or end your access if you break these terms, if a paid plan is not paid after the grace period, or if we must by law. What happens to your data afterwards is described in the Privacy Policy.

We may update these terms. The date at the top shows the latest version. If a change is significant we will tell account owners by email or inside the product. Using Luzo Suite after a change means you accept it.

These terms are governed by the laws of the Republic of Maldives, and the courts of Malé have jurisdiction over any dispute.

Questions about these terms: support@luzosuite.com.